01 · The time leak
Work a system should do.
The call at 4pm while you’re on the tools. The quote sent Tuesday that nobody chased. Two hours a day on admin nobody pays you for.
- The phone rings while your hands are full — voicemail
- Quotes go out. Nobody chases them
- Hours a week on diary, texts, invoices and chasing
- The same ten questions, answered by hand every week
- Jobs double-booked — or not booked at all